Security Solutions FAQ
What is included in the 12-point vehicle marking?
The Vehicle Theft Protection system includes a window etching process on six of the vehicle's windows and a tamper resistant label applied to six major body parts.
Is Vehicle Theft Protection considered insurance?
NO. The benefits paid under this coverage are considered to be product warranty payments.
Is Vehicle Theft Protection cancelable?
NO. The vehicle markings are permanently installed on the covered vehicle. Therefore, the warranty agreement is non-cancelable and non-refundable.
If Vehicle Theft Protection is non-cancelable, what happens if a deal unwinds?
The warranty can be voided if the sale unwinds. In this situation, the dealership will need to immediately provide a voided Buyer's Order.
Can coverage be transferred?
YES. There is a $50 transfer fee, which should be submitted along with a copy of the bill of sale stating the name and address of the new owner. This should be done within 15 days of resale.
What is the recovery time before a vehicle is considered stolen and a claim can be filed?
Under this warranty, a vehicle is considered stolen if it is not recovered within 30 days.
Is the customer required to have insurance on the vehicle to get theft protection warranty benefits?
NO. This program protects customers whether or not they have primary insurance on their vehicle.
Does the program cover losses that may occur in Mexico and Canada?
NO. The warranty does not apply to losses that occur in any country other than the United States of America.
Who receives the claim payment?
The benefit payment will be paid directly to the Registered Owner/Lessee.
How does Vehicle Theft Protection differ from GAP Insurance?
Vehicle Theft Protection provides a visible theft deterrent and increases the chances for recovery if your vehicle is stolen. The claim benefits payable under the Vehicle Theft Protection program are intended to aid the customer in the purchase of a replacement vehicle. On the other hand, GAP will help payoff the original vehicle if it is stolen or declared a total loss.
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