Service Group - Training - Fixed Solutions

Fixed Solutions is Service Group's answer to auto dealers requesting sales training and profit programs specifically tailored their Fixed Operations Departments. The Fixed Solutions Program has multiple "Tracks", which are topic and goal specific to your Fixed Operations departments. All of the training and programs are designed so they may be performed at your dealership, thus eliminating the inconvenience of having to send your Fixed Operation Personnel out of the dealership. Utilize Service Group's Fixed Solutions Program and watch your Fixed Operations profits grow!

Fixed Solutions currently has the following Tracks available to your dealership:

Track One: Servicing and Selling with Success

Introduction and/or review of the fundamentals needed to be successful in providing service to your customers, which is consistent with building value in your dealership, up selling your services and maintaining high CSI in your service department. Servicing and Selling with Success provides sales training for your advisors, which helps your Service Department increase its customer pay hours per RO, your Customer Retention and your CSI.

Track Two: Second Turn

Installation of service contract sales program for your service drive. The Fixed Solutions "Second Turn" Program will provide your service advisors with sales training, so they can prospect and sell service contracts to those customers who do not purchase them at the point of new vehicle sale. With the proper training and tools, your service advisors can be very effective service contract sales people!

Track Three: Completing the Sale

Advanced service advisor training focuses on developing an organized follow-up system. This system provides your service advisor with the ability to realize up sell potential in their existing customer base.

Track Four: Warranty Claim Analysis

A comprehensive, proactive analysis designed to bridge the gap between the warranty administrator, dealership accounting department and the claims office in an effort to streamline the claim payment process and ensure warranty schedules are tracked and maintained successfully.

Track Five: Interfacing your Sales and Service Departments

There is tremendous opportunity on every service drive for new vehicle prospecting. Salespeople are often instructed to prospect off the service drive. The sales consultant's goal in "working the drive" should be to assist the service advisor and also be EFFECTIVE in prospecting for future sales. Fixed Solutions provides prospecting training which involves both the service advisors and the sales consultants. Interfacing these two departments is a win-win opportunity for both departments and the dealership as a whole!

Track Six: Service Security

Installing a Secure Dealer Solutions selling program on your service drive. The Fixed Solutions "Service Security" Program will provide your service advisors with training so they can prospect their clientele for Secure Dealer Solutions up sell. Our Service Security Program provides Service Department custom tailored marketing material which provides each Service Department with yet another profit producing product for the service drive!